Are your products tested on animals?
No way! We love animals and would never let any harm come to them. In fact, neither our products nor any of their ingredients have been tested on animals and we are PETA vegan and cruelty-free approved because of it. Instead, we test our products on people and they usually end up looking fabulous.
Are your products vegan?
That’s right. Every. Single. One. No exceptions.
Are your products paraben-free? What about talc-free?
Yes and yes.
Do your products contain gluten?
No. Not even a little bit.
What are your products made of?
Our products are made from the finest vegan and cruelty-free botanical (plant-based), mineral and safe synthetic ingredients. You can find detailed ingredient lists on all product pages.
What is the shelf life of your products?
Our liquid lipsticks will last 12 months after they have been opened, our eyeshadows 24 months. Just make sure to close or cover them after each use and keep them in a cold and dark place.
Are your products fragranced?
All our eyeshadows are now 100% fragrance-free. Our liquid lipsticks and lip glosses contain allergen-free flavoring.
When will I receive my order?
Our shipping page has all the details, but we typically get your order ready for shipping within two business days and depending on where you live, shipping can take anywhere between 1 and 6 days.
What are your shipping rates?
Please see our shipping page for rates.
Do you offer free shipping?
Yes! Please see our shipping page for details.
Can I track my order?
You bet! You will receive a tracking code with your shipping confirmation along with a convenient link to the carrier’s tracking page.
Do you ship to my country?
We ship almost everywhere with the exception of China, which sadly still requires cosmetic products to be tested on animals.
Do you ship to a DHL Packstation or Hermes Paketshop?
Sure, why not?
Where can I buy your products?
Right now, this is the place. Right here on this very website and only a click away.
What payment options do you offer?
You can pay via SEPA direct debit, credit card and PayPal. As far as credit cards are concerned, we accept Visa, MasterCard and American Express.
Why are some items limited to three per customer?
We really appreciate that you want to stock up on our stuff, but because available quantities may be limited, we want to make sure that as many customers as possible get to enjoy our products.
Can I cancel or modify my order?
We want to make sure you get your order as quickly as possible, so the window of time where such changes would be possible is relatively slim. However, if something is wrong with your order you should always drop us a line at email@example.com and we will try our very best to help you out.
Is it secure to buy from this website?
For sure. We are using industry-standard encryption technology (256 bit SSL) and have opted not to store your payment information on our systems.
What if my item arrived damaged, defective or if I received the wrong product?
So sorry about that. We are here to help. Just drop us a line at firstname.lastname@example.org and we’ll hook you up with a replacement. Just be sure to include your order number.
What is your return policy?
We really want you to enjoy our products, but if for any reason you can’t, we offer you to return your unused items within 14 days of receiving them and we will refund your money. Please refer to our return policy page for more details and reach out to email@example.com for assistance.
What happens with the returned items?
Unless they are beyond any doubt unopened and unused, we destroy them in as humane a way as possible. We for sure do not ship them back to our customers.
Wholesale, pro discounts and influencers
Do you offer discounts for makeup artists and other makeup professionals?
Hey! We love makeup artists! While we do not offer pro discounts at this time, this may change in the future. Please reach out to us through firstname.lastname@example.org as we’d love to talk to you.
I would like to carry you in my retail store. How can we make that happen?
Thank you so much, that’s fantastic! For all your wholesale inquiries, please reach out to us through email@example.com.
I’m a Beauty Blogger, Instagrammer or YouTuber. Would you like to work with me?
Hi! You sound awesome! Please understand, that we are a small brand and can only work with a limited number of influencers right now.